Everything from the moment you sign in, to what your guest sees after they leave, to how you see it and text them back — walked through screen by screen, exactly as it appears in the app.
You start in practice mode — the whole app, loaded with pretend guests, where nothing is ever sent for real. Explore freely, then connect your systems when you're ready.
Kudello never asks you to invent and remember a password. You type your email, we text— no wait, we email — you a one-tap link, and you're in. That link is the whole login.
Just want to look around first? The “View a live demo” button drops you into a fully-loaded sample restaurant with zero setup. That's the mode this entire guide walks through.
The moment you open the app, you see the numbers that matter: how many guests are in your list, how many VIPs, any low ratings that need rescuing, and customers you've saved. Scroll down for review requests sent, Google review clicks, upcoming bookings, and win-backs.
The five buttons along the bottom are the whole app: Home, Inbox, Guests, Bookings, and Settings.
Everything reads “Demo Bistro / Practice Mode” until you connect your own restaurant — a safe sandbox to learn in.
This is the heart of Kudello. A short while after a guest's check closes, they get a friendly text from your number. One tap opens this — and the magic is where it sends them next.
Your guest taps the link in their text (or scans the QR on the table) and lands here. Go ahead and tap the stars in the phone — watch where each rating sends them. That fork in the road is the whole magic of Kudello.
You choose the cutoff — 3★, 4★, or 5★ — in Settings. One rule quietly protects your reputation every single night.
Kudello gives you a public booking link to put everywhere — your Instagram bio, Google listing, and website. Guests fill in four quick fields and get an instant text confirmation, plus an automatic reminder before the reservation.
It only offers times you're actually open (you set your hours in Settings), so you never get a booking for a closed Monday.
Every reply, review, and rescue lands in one calm inbox on your phone. Here's how you read it and text back — in two taps, between tables.
When a guest replies to any Kudello text, it lands here — praise, questions, “can I move my booking,” everything. Unread messages carry a badge, so you always know what's waiting. Tap any name to open the full conversation.
Open a conversation and you get the whole picture: the message, a reply box (“Reply as Demo Bistro…”), and the guest's card — lifetime spend, visit count, phone, where they came from (Toast POS), and last visit.
From right here you can:
Every guest who's ever come through your POS or booking page lives here, with visit count, lifetime spend, and last visit. Filter to VIPs, Recent, guests with No-text number, or those who Opted out.
Add a guest by hand, or bring your whole list in at once with Import CSV. VIPs are tagged automatically once a guest's lifetime spend crosses your threshold.
Some of Kudello's best work happens without you touching anything — quietly bringing back guests who drift away, and telling you every Monday what last week earned.
Kudello watches your POS. The moment a regular who used to come in twice a month goes quiet for 60 days, it sends them a warm “we miss you” — from your number, with your offer attached. No list to build, no reminder to set.
Want to run a one-off promo instead — a slow-Tuesday deal, a holiday special? Send it to everyone or just your VIPs in a couple of taps. The same master “Marketing pause” switch in Settings stops all of it instantly if you ever need quiet.
You never have to open a dashboard or read a chart. Every Monday morning, Kudello texts you a short, plain-English summary of what last week actually did: reviews earned, guests won back, low ratings you caught before they went public, and the dollars behind it all.
No spreadsheets, no jargon — just “here's what your texts earned this week,” waiting for you with your coffee.
Settings is where you connect your systems and set the rules. Kudello works in practice mode until you're ready, and you can change any of this anytime.
Put this QR on table tents and receipts. Happy guests go to Google; unhappy ones tell you privately — and you get a text the moment it happens.
kudello.com/r/demo-review/feedbackTexting: not connected (dry run) · Toast: not connected
How long after a check closes should the “How was everything?” text go out?
Which ratings get your Google button? Everything below stays private.
Everything that makes Kudello yours lives here:
Your own dedicated local number, set up for you. Guests text it; you answer from one simple inbox. No app for them to download, ever.
Every guest gets a friendly post-visit text. Happy ones go to Google in a tap; concerns come to you first, in private, instantly.
Kudello watches your POS. When a regular goes quiet for 60 days, they get a warm “we miss you” — automatically, with your offer.
A clean booking page with SMS confirmations, reminders, and cancel-by-reply — only offering the hours you're open.
A guest dines → gets a friendly text → happy ones become Google reviews, unhappy ones become private saves → the ones who drift away get quietly invited back. You run all of it from one screen in your pocket, between tables.
Start in practice mode with pretend guests — nothing sends until you connect a number. When it feels right, connect your restaurant and go live.